Service Terms for Leap Pest Control

1. Acceptance of Terms

By using the Leap Pest Control website, requesting a quote, booking a service, submitting a form, communicating with us, or receiving pest control services, you agree to these Terms of Service.

If you are booking service on behalf of another person, property, business, co-op, landlord, housing provider, property manager, or organization, you confirm that you are authorized to request service and communicate with Leap Pest Control regarding that property or service request.

2. Age Requirement

You must be at least 18 years old to request services from Leap Pest Control. By submitting information or booking service, you confirm that you are at least 18 years of age.

3. Services Provided

Leap Pest Control provides pest control inspection, treatment, prevention, monitoring, reporting, preparation guidance, follow-up recommendations, and related support services for homes, apartments, co-ops, multi-unit housing, and other eligible properties.

Services may include treatment or support for bed bugs, cockroaches, rodents, ants, general crawling insects, and other pest concerns, depending on the property, pest type, conditions, access, preparation, safety, and service agreement.

Service recommendations may change after inspection or once additional site conditions are identified.

4. Customer Responsibilities

Pest control results often depend on access, preparation, sanitation, cooperation, follow-up, and property conditions. Customers, tenants, members, occupants, property managers, landlords, boards, or authorized representatives may be responsible for:

• Providing accurate contact, service, access, and property information.
• Ensuring safe and timely access to the treatment area.
• Following preparation instructions provided by Leap Pest Control.
• Removing or securing pets, children, personal belongings, food items, and sensitive items as instructed.
• Disclosing known safety concerns, infestations, clutter, contamination, allergies, hazards, restricted access, or special conditions before service.
• Following post-treatment instructions, re-entry timelines, cleaning guidance, and follow-up recommendations.
• Maintaining sanitation, storage, exclusion, and prevention recommendations where applicable.

Failure to follow preparation or post-treatment instructions may affect the outcome of service and any applicable warranty or follow-up coverage.

5. Health, Safety, and Site Conditions

Leap Pest Control may refuse, delay, stop, or modify service where site conditions are unsafe or unsuitable. This may include aggressive animals, unsafe structures, hazardous materials, illegal activity, biohazards, extreme clutter, lack of access, unsafe occupants, severe contamination, or any condition that may put technicians, occupants, or property at risk.

Additional preparation, cleaning, disposal, repair, exclusion, or third-party support may be required before pest control service can be completed.

6. Scheduling, Access, and Cancellations

Appointments may be scheduled through our website, phone, email, text message, booking link, or direct communication with Leap Pest Control.

• Customers should provide accurate access instructions before the scheduled appointment.
• Appointments may be rescheduled due to weather, safety concerns, technician availability, site conditions, or operational requirements.
• If access is not available at the scheduled time, a missed appointment, travel, or cancellation fee may apply.
• We ask that cancellations or rescheduling requests be made at least 24 hours before the appointment whenever possible.
• Late cancellations may be subject to a fee depending on the service type, travel, preparation, and scheduling impact.

7. Pricing, Quotes, and Payment

Quotes, estimates, and pricing are based on the information available at the time they are provided. Final pricing may change if the property condition, pest activity, preparation needs, service area, infestation level, access, clutter, safety conditions, or scope of work differs from what was originally described.

• Payment is due upon completion of service unless otherwise agreed in writing.
• Invoices may be issued for approved commercial, co-op, property management, or housing provider accounts.
• Late payments may be subject to collection activity, service delays, or additional administrative charges where permitted.
• Prices, service packages, warranties, and promotions may change without notice.
• Taxes, disposal, specialty products, preparation work, additional visits, and non-standard services may be extra unless included in writing.

8. Website Use

You agree not to misuse the Leap Pest Control website, forms, booking tools, content, or communication channels. You may not use our website to submit false information, interfere with website operation, attempt unauthorized access, scrape content, send spam, or use the site for unlawful purposes.

9. Third-Party Tools and Links

Our website may link to or use third-party tools such as booking platforms, payment processors, analytics services, communication platforms, maps, social media websites, or embedded content.

These third-party services are governed by their own terms and privacy policies. Leap Pest Control is not responsible for third-party websites, tools, content, or practices.

10. Service Results and Pest Activity

Pest control results can vary depending on pest type, infestation level, building conditions, neighbouring units, sanitation, clutter, access points, occupant cooperation, product limitations, preparation, and follow-up service.

Some pest issues require multiple visits, monitoring, building-wide cooperation, exclusion, sanitation improvements, repairs, or ongoing service to achieve long-term reduction.

Because pest activity can be affected by neighbouring units, building conditions, access points, sanitation, reintroduction, and occupant cooperation, Leap Pest Control cannot guarantee that pests will never return. Our goal is to provide professional treatment, guidance, and prevention recommendations to reduce and control pest activity based on the service plan.

11. Warranties and Follow-Up Service

Some services may include a warranty or follow-up period. Warranty terms vary by pest type, service type, property conditions, preparation, cooperation, and the written service agreement.

• Warranty coverage applies only to the pest and treatment area included in the original service unless otherwise stated.
• Warranty coverage may be void if preparation instructions are not followed.
• Warranty coverage may be limited or unavailable in cases involving clutter, poor sanitation, hoarding, structural issues, neighbouring infestations, lack of access, reintroduction, or untreated connected areas.
• Follow-up treatment must be scheduled within the applicable warranty period.
• Additional services outside the original scope may be quoted separately.

12. Limitation of Liability

To the maximum extent permitted by law, Leap Pest Control is not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of use, loss of income, business interruption, emotional distress, inconvenience, loss of personal property, or damages caused by pests, property conditions, third parties, lack of preparation, or reintroduction of pests.

Where liability cannot be excluded, Leap Pest Control’s liability is limited to the amount paid for the specific service giving rise to the claim.

13. SMS Program Description

Leap Pest Control may use SMS text messaging to communicate with customers about service requests, appointment confirmations, reminders, technician arrival updates, scheduling changes, preparation instructions, service status, billing confirmations, follow-up information, customer support, and promotional communications where you have opted in.

By providing your mobile phone number and consenting to receive text messages, you agree to receive SMS communications from Leap Pest Control related to your service or communication preferences.

14. SMS Opt-Out and Help Instructions

You can opt out of SMS messages at any time by replying STOP to a text message from Leap Pest Control. After you opt out, you may receive a confirmation message and then no further SMS messages will be sent unless you opt back in.

For assistance, reply HELP or contact Leap Pest Control directly.

• Phone: 416-805-5327
• Email: info@leappestcontrol.com

15. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Message frequency may vary depending on your appointment schedule, service activity, communication preferences, and customer support needs.

Leap Pest Control is not responsible for carrier charges related to SMS messages.

16. Carrier Disclaimer

Mobile carriers are not responsible for delayed or undelivered messages. Leap Pest Control cannot guarantee message delivery, timing, or availability because SMS delivery may depend on carrier networks, device compatibility, signal strength, outages, filtering, or technical conditions.

If you do not receive an expected message, please contact us directly by phone or email.

17. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how Leap Pest Control collects, uses, protects, and manages personal information, including phone numbers and SMS opt-in information.

You can review our Privacy Policy here: Privacy Policy.

18. Changes to These Terms

Leap Pest Control may update these Terms of Service from time to time to reflect changes in services, business practices, communication methods, legal requirements, or operational needs.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website or services after updates are posted means you accept the updated terms.

19. Governing Law

These Terms of Service are governed by the laws of Ontario and the applicable laws of Canada. Any disputes will be handled in accordance with applicable Ontario and Canadian law.