How Leap Pest Control Protects Your Information

1. Introduction

Leap Pest Control provides pest control inspection, treatment, prevention, communication, and related support services. In order to respond to inquiries, schedule service, complete treatments, provide customer support, process billing, and communicate with customers, we may collect limited personal information.

We collect, use, disclose, and retain personal information only for reasonable business purposes and in accordance with applicable Canadian privacy requirements.

2. Information We Collect

Depending on how you contact us or use our services, we may collect the following types of information:

• Contact information: name, phone number, email address, service address, and billing address.
• Service information: property details, pest concerns, inspection notes, treatment history, preparation details, service recommendations, and appointment details.
• Communication information: emails, calls, text messages, website form submissions, service requests, consent preferences, and customer support notes.
• Payment information: billing details, invoices, payment status, and transaction records. Payment card details may be processed by third-party payment providers and are not stored by Leap Pest Control unless specifically required for business records.
• Website information: browser type, device information, IP address, pages visited, referral source, and cookie or analytics information.

3. How We Use Your Information

We use personal information to operate our business and provide pest control services, including to:

• Respond to inquiries and service requests.
• Schedule inspections, treatments, follow-ups, and reminders.
• Provide pest control recommendations, reports, preparation instructions, and service updates.
• Communicate with homeowners, tenants, co-op boards, property managers, housing providers, and other authorized contacts.
• Process invoices, payments, records, and customer accounts.
• Improve our services, website, customer experience, training, and internal operations.
• Send marketing communications only where permitted by law and with consent where required.
• Comply with legal, regulatory, insurance, safety, accounting, and recordkeeping obligations.

4. Consent

By contacting Leap Pest Control, requesting service, submitting a website form, booking an appointment, providing your contact information, or otherwise communicating with us, you consent to the collection and use of your information for the purposes described in this policy.

You may withdraw consent for certain uses, such as marketing communications, at any time. Some information may still be required to provide service, complete billing, maintain business records, or meet legal obligations.

5. Text Message and SMS Communications

If you provide your mobile phone number and consent to receive text messages from Leap Pest Control, we may send SMS messages related to service appointments, reminders, confirmations, access instructions, preparation instructions, service updates, customer support, and promotional communications where you have opted in.

• You can opt out of SMS messages at any time by replying STOP.
• You can request assistance by replying HELP or by contacting us directly.
• Message and data rates may apply depending on your mobile carrier and plan.
• Message frequency may vary depending on your service needs and communication preferences.

Service-related messages may be important for appointment timing, access, preparation, safety, and follow-up information.

6. Mobile Information and SMS Opt-In Data

Leap Pest Control does not sell, rent, trade, or share your mobile phone number or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.

Mobile information and SMS consent data are used only to provide communications you have requested or authorized. We may use trusted service providers to help deliver text messages, but those providers are only permitted to use the information for message delivery, support, and related operational purposes.

Your SMS opt-in data and consent will not be shared with third parties for their own marketing or promotional use.

7. Cookies and Website Tracking

Our website may use cookies, analytics tools, tracking pixels, and similar technologies to improve website performance, understand how visitors use the site, measure marketing effectiveness, and improve user experience.

• Essential cookies: help the website function properly.
• Analytics cookies: help us understand website traffic and visitor behaviour.
• Marketing cookies: may help us measure or improve advertising and website campaigns.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. When We Share Information

We do not sell your personal information. We may share limited information only when reasonably necessary for business, service, legal, or operational purposes, including with:

• Technicians, staff, contractors, or service providers involved in delivering pest control services.
• Property managers, co-op boards, housing providers, landlords, or authorized representatives connected to a service request.
• Payment processors, scheduling tools, communication platforms, website hosting providers, analytics providers, and other trusted vendors.
• Insurance, legal, accounting, safety, regulatory, or government authorities where required or permitted by law.

Any sharing is limited to the information reasonably needed for the applicable purpose.

9. Data Security

We use reasonable technical, administrative, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

No method of electronic storage or transmission is completely secure. However, we take reasonable steps to protect the information we collect and to limit access to authorized personnel and service providers.

10. Retention of Information

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, warranty or follow-up needs, accounting, legal, insurance, safety, and business recordkeeping requirements.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Your Privacy Choices and Rights

You may contact us to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information, subject to legal and business recordkeeping requirements.
• Withdraw consent for marketing communications.
• Opt out of SMS communications by replying STOP.
• Update your contact information or communication preferences.

We may need to verify your identity before completing certain privacy requests.

12. Third-Party Links

Our website may contain links to third-party websites, booking tools, payment processors, social media platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services. Please review their privacy policies before providing information to them.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, technology, communication practices, or business operations. The updated version will be posted on this page with a revised “Last updated” date.

14. Contact Leap Pest Control

If you have questions about this Privacy Policy or how your information is handled, please contact us:

This policy is provided for general business communication and transparency. It should be reviewed by legal counsel for specific legal compliance.